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By: Mark C
On: November 22, 2024
In: Airport Transfers, Albert Lea Blog, Austin Blog, Brainerd Blog, Car Services, Chauffeur Services, CitywideMSP-Blog, Duluth Blog, Fargo Blog, Faribault Blog, Hastings Blog, La Crosse Transportation, Mankato Transportation Blog, Media, Minneapolis to Rochester Blog, Rochester to MSP Blog, St Cloud
Home Page for Pricing
Frequently Asked Questions

2024-11-22

Airport Pickup (What to expect)

https://citywidemsp.com/wp-content/uploads/2020/03/airport-pick-up-Wht-to-Expect.mp4

Home/Hotel/Office pickup. What to expect

https://citywidemsp.com/wp-content/uploads/2020/03/citywide-shuttle-vid-3-with-castle-thumbnail-added.mp4

Shuttle vs. Private Ride

https://citywidemsp.com/wp-content/uploads/2020/03/Crowded-Shuttle-Video-14-Seconds-11-03-22.mp4

Missed Shuttle, Now What?

https://citywidemsp.com/wp-content/uploads/2020/03/MSP-Pickup-Video-720p.mp4
Chauffeur service Minneapolis

Citywide (MSP Transportation)

(612) 315-6080
Click To Call

MSP Private Transportation

After a long flight away, do you really want to sit in a van with a bunch of people you don’t know?  I’ll get you home without delay.

 

Ride from MSP Airport to Rochester/Mayo Clinic

May 8, 2025

Thank you for the ride from the MSP airport to the Mayo Clinic. You made it so easy & relaxing getting to the Clinic for my appointment. I would recommend you to friends in need of a ride.

Brian McKeen

No Title

May 8, 2025

Clarence was waiting for us at the pre-arranged airport luggage gate. Very courteous, good driver and a comfortable ride.

Tom Higgins

Beyond BEST...

May 5, 2025

Citywide is professional, reliable, with fun and helpful drivers. You can tell when companies are well managed and response with great customer service. This company fits the bill and more! Really enjoyed setting up my ride with Mark and then, when I had to make changes twice, there was absolutely no issues.

The driver, Monte, from Rochester (Mayo Clinic) to Minneapolis Airport was smooth and comfortable. We actually enjoyed having a conversation with him and the ride went quickly. Thanks. We’ll use Citywide again!

Kath and Dale Williams

Top-notch

May 2, 2025

This is a very professional service, with excellent communication at all times. Mark was waiting for us as we walked out of the airport. My wife and I felt very comfortable throughout the trip. We will use their services again.

Jose Castro

Perfect ride, start to finish, to and from the MPLS Airport

May 2, 2025

We’ve used Mark, of Citywide Shuttle Service numerous times over the years when we’ve vacationed. As soon as we book flights, we call Mark to book our shuttle times. We’ve traveled in groups of 4, 6, 8 and 10 at various times, all of which were easily handled by Citywide. In each instance, Mark would establish individual pick up times as needed for us all, and would notify us an hour before the first one to be picked up, letting us know that he was on his way and on time.

Safe, reliable, comfortable and on time transportation every time.

Returning home was just as easy. Mark monitors your flight. Once you have landed and have picked up your luggage, you call him and he’ll tell you which door to be picked up at and when.

Dropping off everyone at their homes is accomplished in the same smooth way, that your original pick up was.

Being an Owner Operator, Mark is uniquely vested in making sure that your ride experience is reasonably priced in the market place, but more importantly, striving to fulfill your needs beyond your expectations.

Without hesitation, we would absolutely recommend calling Citywide Shuttle Service for your transportation needs.

Tom Rudolph

Trip to airport

April 26, 2025

Our driver was super helpful with our bags, showed up a head of schedule and got us to the airport in record time. Very happy with the service!

Teresa

MSP pick up

April 13, 2025

Mark

Gus

Prompt and accommodating

March 26, 2025

Mark was very nice and he was easy to work with to make the reservation! He was on time and got us safely both to the airport and back home.

Pam

Very convenient and cheaper than parking.

March 26, 2025

I highly recommend Citywide! I hired them for a round trip to and from Terminal 2 for 8 passengers and all our luggage. The driver brought a spacious passenger van to accommodate everyone and even towed a trailer for all our bags. It was far more affordable than parking two cars at the airport for the week and, honestly, so much more convenient and faster with the door-to-door service. I’ll definitely be using Citywide for all my future family trips. Thanks again!

Mark S.

Outstanding Service

March 25, 2025

I booked Citywide Shuttle Service because I wanted a reliable and comfortable door to door service, and that’s exactly what I got! Communication was key, I received my itinerary minutes after I booked, texts messages to confirm my booking, and detailed emails with instructions so I knew exactly where I was going to be picked up. The ride from the airport to our destination was very relaxed. The time flew by thanks to the wonderful conversations with Jack. I think I’ve found my black car service.

Kelly Pollard

Great shuttle service!

March 23, 2025

Mark and David were very easy to communicate with and very responsive. Mark was at the exit door of the airport when we walked out with our bags and very helpful loading and unloading. Delivered us right to our door. Would definitely use Citywide again!

Curtis

Pickup at MSP

March 19, 2025

Driver monitored flight and picked us up at MSP and drove us home. Great service.

Chris G

Smooooth!!!

March 18, 2025

All I’s dotted ; t’s crossed! Good communication all through the process!

Virginia

Very nice ride

March 17, 2025

Jack was a very professional driver, and we had a great conversation on several topics too.

Scott Springer

1st timer!

March 12, 2025

Wow! What a wonderful experience!

The communications, knowledge, patience and follow up are great. My husband and I will be returning to the MSP airport in a week for another flight using this service.

Definitely will recommend this company in the future.

Virginia

On time and courteous

March 11, 2025

The driver was on time and very courteous. The driver was smooth .

Ola

Excellent service and communication

March 10, 2025

Appreciated the professionalism and timely communication. Everything exactly as described.

Scott

What could have been a disaster was smooth as could be thanks to Mark

March 8, 2025

Snowstorm morning trip to the airport. Mark was early to get us there and couldn’t have been more accommodating. As stressful as it could have been he got us there safe and sound on time! Highly recommend this service!!

Barb

Airport shuttle

March 4, 2025

We used Citywide as our airport shuttle and everything went smoothly. It was such a relief to have this part of travel taken care with no worries for us. Communication with Mark was top notch and we never waited for anything. Thanks again!!

Kim Richardson

Airport

March 3, 2025

Mark provides top notch service! Can’t beat getting in a warm car coming from a warm climate! Marks service is reliable, clean and professional. Car arrived early for and was waiting for us to and from airport

Deb

No Title

February 26, 2025

.

Tori

Very good service!

February 25, 2025

Always pleased with great service!

DT

Professional to a T

February 20, 2025

Great communication. Nothing better than stepping in to a warm car and letting someone else take the wheel.

Margaret Ann

Great service!

February 8, 2025

We recently used Citywide for a ride to MSP. They arrived at our home at the scheduled time, packed up our assorted baggage and we arrived at the airport as scheduled. And at the drivers direction we went directly to handicap services. I did not know that was available! Great service from Citywide, I would absolutely recommend them.

Sue

Airport trip

February 5, 2025

Everything was perfect

Gary Goodin

No Title

January 21, 2025

Safe uneventful drive from MSP to Rochester

Lovely safe driver

Dianne

pick up from the Airport

January 19, 2025

Mark made the pickup go smoothly he monitors the flight to be there at the proper time he was at the curb with the doors open as we came out of the baggage claim. He is on top of the communication with the customer. very seamless.

James Houg

Always available when in a pinch

January 10, 2025

Thank you for always being available to help in a pinch or a fast time. It is wonderful to know we can emailwitha a request and get it lined up so fast. We will use this service first everytime

Brittany Riley

A Great Option For Women Travelling Alone Or Those Who Want A Non-Uber Option

January 6, 2025

This is a great, reliable, professional company with clean cars and punctual drivers. I met the owner Mark and was very impressed with the company. This is an ideal service for individuals or business people who want a reliable service that shows up on time and gets passengers where they need to go on time without crazy or unsafe driving.

Will definitely use Citywide again.

Liz

Professional!

January 4, 2025

On time. Nice transportation. Friendly driver.

Jane Moore

Awesome shuttle service

December 29, 2024

City Wide Shuttle Service is amazing. My family has used them 4 or 5 times now and they have never failed on any account. They arrive for pickup when they promise, and they are always waiting for us at the airport when we arrive back home. Their communication with us is always top notch so we are never left to wonder when or where they are. City WIde is just a fabulous company for reliability and great communication. Give them a try.

Grace Beehler

Superior service

December 28, 2024

I have ridden with City Wide numerous times and am always extremely happy. From booking with Mark to being driven by Monty it’s always a great flawless experience. I highly recommend them.

Sue Kegley

Very Reliable and exceptional service

December 26, 2024

I had a return ride from Rochester to the train station today. I was picked up on time and dropped off on time safely.Very nice connecting with driver Monte, very nice person.

Aparna Deshpande

Our early morning hero

December 24, 2024

After a stressful week laying my mom to rest. The last thing on our mind was how are we going to get to the airport for our 5:15AM flight. I called Citywide and Mark after an easy booking. Mark pick up our group of 6 (including 2 tired kiddos) at 2:45AM. Perfect experience, I would highly recommend this transfer, Thank you Mark!

Deb Grover

Very Reliable and exceptional service

December 22, 2024

I have had an excellent experience with Citywide team for rides between St Paul and Rochester MN. My train was like 30 mins late 2 days ago, they monitored the schedule and the ride was there when I reached St Paul. I would highly recommend.

Aparna Deshpande

Great, reliable Service!

December 17, 2024

I highly recommend Mark with Citywide, Inc for your transportation needs. He arrived on time, was professional and polite, and got us to our early morning flight right on time. He communicated exactly as he said he would, and I had no doubt he would pick up our group and get us home on time! Thank you!

Sami Corlew

Nice Experience

December 12, 2024

Hi, I was very pleased with the professionalism and service provided by my Citywide driver. He was right there when I got out of the airport and the trip was very pleasant. Thank you!

Barb Burke

Always dependable and fantastic communication

November 29, 2024

Mark and Month both communicate the day before and 1 hour before your pickup to make sure your comfortable. I’ve used the service 4 times now between Rochester and Minneapolis and each time has been flawless.

Wayne

No Title

November 25, 2024

Very easy to work with, professional service. Enjoyed the service again and will keep the number for future trips.

Mick

Vegas

November 15, 2024

Great service. No complaints. Have used 3 times now and will continue to do so.

Baker

Team travel

November 8, 2024

We had a business team traveling from MSP to a meeting 3 hours north at a resort. The driver was on time for both trips, professional and a safe driver. We will use them again on future travel

Jonathan Evans

Pickup at MSP to Como Park at about 11:30pm July 28, 2024

July 29, 2024

We appreciate getting a City Wide taxi on Sunday night. We did not book it with our email, just walked out of MSP to the taxi area. This was after a long day traveling by airplane to MSP, that had one stop. We also had trouble going to our family reunion on Friday because that time the airplane had computer issues. We got to City Wide taxi on Sunday night quickly at MSP and appreciated the driver helping us get home without delay.

When we got home, before midnight, we paid the driver in cash, about $34.60 and a $4 tip. At that point we were not sure if that was enough of a tip. At least 10% is o.k., right? The driver said it was o.k. and we left it at that. Today, I really wanted to give the driver a $10 tip and feel bad, because we ran out of cash. So I’m giving you this great, five star, review of City Wide and hope to use your taxi service again.

Matt Mandell

Book with Citywide!

June 5, 2023

We used Citywide for a round trip from Eau Claire, WI to the airport. From first emails to final drop-off, everything was excellent!!

Our driver, Bill, was great in communicating with us, responding promptly to texts and calls. He was there to pick us up within minutes after getting our luggage, even after a 1.5 hour flight delay!

I wouldn’t hesitate to use Citywide again and would recommend their services to anyone looking for a private shuttle service!

Erin Spritzer

No Title

June 3, 2023

Excellent service

David Jenkins

Great service!

June 1, 2023

We traveled from Boston, Massachusetts to Minnesota to visit Mayo Clinic for my dad’s oncology appointment. We used citywide for transport from Rochester Minnesota to Minneapolis airport which was over an hour ride. Our driver Jessie was pleasant and the car was comfortable and clean. Mark was very accommodating to our request as we had some appointment changes. Will definitely use again the future!

Cindy Worthen

Good experience, would recommend!

May 27, 2023

Driver picked up my mother from MSP. They had a little trouble finding eachother but driver was persistent and managed to find her. She told be she had a great relaxing ride after a long flight. Excellent service!

Bas Kietselaer

Pleasant Ride

May 25, 2023

We used Citywide to get to and from Minneapolis airport when attending an event in Princeton. It was easy to set up and easy to change when our original flight was cancelled and we had to rebook for a different day. Our drivers each way were prompt, courteous and safe drivers. The driver who picked us up texted a photo of his car and license plate, that made it easy to find him at the busy airport. We had a pleasant and stress free ride direct to our destination. This was so much better than the hassles of rental car lines, figuring out directions and driving on unfamiliar roads. I will use this service again on my next trip to MN.

Betty Ann Bittel

Great service!

May 23, 2023

Mark was so great with helping to arrange all the details and was right on time both coming and going. The vehicle was clean and roomy for all of us and all our things. I would definitely call him again!

Pat Seddon

Great service. Great value.

May 22, 2023

I had a group of visitors traveling from many different countries. I was so pleased to have found this shuttle service to help everyone arrive at our country location! The communication was clear and timely. The driver connected with all the travelers via WhatsApp, which was incredibly helpful for everyone. The driver was not only accommodating and responsive, he was very friendly which put everyone at ease. This shuttle service was high on customer service and at a price that was affordable to everyone. I’m so grateful to know about them. They are now a trusted vendor for all future events. Thank you! – Chris Everett

Chris Everett

Good

May 22, 2023

Good

Troy

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